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Syntell: Call Center Internship Program 2021/2022

Syntell Invites Unemployed Graduates to Apply for Call Center Learnership Program 2021/2022

Work description

Responsibilities:

Increase group revenues according to specific objectives, through a proactive sales approach in cooperation with their respective Group Supervisors;
Handling of queries, information capture and assignment of requests accordingly;

Ensure a smooth flow of information and cooperation with all departments;
Receive incoming calls and assist callers and consumers with related requests;

Independently resolve sales and service related issues;
Management of administrative and special tasks when necessary;
Making outgoing calls to consumers and responding to emails;
Comply with the daily objectives and KPIs defined for each activity;
Sell ​​accurate information over the phone and through email tools;
Adhere to all scripts and processes;
Do your research through internet searches if necessary and;
Ad hoc tasks that are requested from time to time.
Requirements

Any NQF degree level 5 or higher (required)
Proficiency in English, both verbal and written.
Competencies

Fluency in English, both verbal and written;
Good knowledge of the computer system and standard software, including Microsoft Office;
Proven sales and customer service skills and;
Debt collection experience (advantageous)

Closing date: November 05, 2021
Job Type: Full Time
Location: Cape Town, South Africa


How to apply?

Click here to apply online for Ericsson: Law Graduate Learnership Program 2021/2022

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