Remote Contact Centre Learnership Programme Now Open – Gain Skills & Earn a Monthly Stipend

Start Your Career in Customer Service While Working From Home

Are you a young South African looking to launch your career in a professional environment, develop essential workplace skills, and earn an income while doing so? A fantastic opportunity has opened for ambitious individuals to participate in a Contact Centre Learnership Programme offered by a well-established company. This programme is designed specifically for unemployed youth eager to gain real-world experience in the customer service and call centre industry—without ever having to leave home.

About the Learnership Programme

This structured, full-time learnership combines theoretical training with practical on-the-job experience, giving you a solid foundation in the business process outsourcing (BPO) sector. As a Contact Centre Learner, you will play a critical role in delivering outstanding customer support while acquiring the skills and confidence to thrive in a fast-paced, remote working environment.

Participants in the programme will receive a monthly stipend of R5,000, helping to support themselves financially while completing their training.

What You’ll Be Doing

Over the course of the programme, you will receive extensive training and be responsible for performing various customer service duties, including:

• Handling incoming customer calls and electronic communications in a professional and courteous manner.
• Assisting customers by resolving their queries effectively and providing information on the company’s products, services, and policies.
• Accurately capturing client details and documenting customer interactions.
• Educating customers about available options, helping them make informed decisions, and ensuring compliance with regulatory guidelines.
• Meeting daily, weekly, and monthly performance targets related to call quality, service efficiency, and productivity.
• Participating in ongoing training sessions and team meetings to enhance your customer service skills.
• Contributing positively to the team environment, maintaining professionalism, and demonstrating accountability and reliability.
• Developing transferable skills such as time management, conflict resolution, communication, adaptability, and digital fluency.

Key Benefits of the Programme

• Gain real-world call centre experience in a fully remote setting.
• Build a professional network and develop workplace-ready soft skills.
• Receive hands-on support and coaching from experienced team leaders.
• Open the door to potential permanent employment in a growing sector.
• Earn a monthly stipend of R5,000 while gaining valuable qualifications and work experience.

Who Should Apply?

This learnership is ideal for recent matriculants or young people looking to enter the job market for the first time. To be eligible, you must meet the following minimum requirements:

• South African citizenship
• A Matric certificate (Grade 12)
• Reliable fibre internet connection of at least 100 Mbps (this is essential as the programme is entirely remote)
• Excellent verbal and written communication abilities
• Strong interpersonal and listening skills, including the ability to deal professionally with upset or frustrated callers
• A high degree of personal responsibility and ability to work independently
• Competent computer skills and confidence using digital platforms
• Good time management and the ability to meet deadlines
• A positive attitude, willingness to learn, and strong sense of teamwork

Programme Details

• Start Date: Applications are open now
• Monthly Stipend: R5,000
• Location: Fully Remote (based in Cape Town)
• Duration: Learnership period to be confirmed upon acceptance

Why This Opportunity Matters

South Africa’s BPO sector is one of the fastest-growing in the world, and this programme is an excellent stepping stone into a sustainable and in-demand career path. Whether you’re looking to build a long-term career in customer service or simply want to acquire transferable skills that will boost your employability, this is your chance to grow both professionally and personally.

Application Deadline: Wednesday, 11 June 2025 at 12:00 PM

How to Apply

To apply, please visit the SA Youth Mobi website and submit your application online.

Opportunity Offered By: TransUnion
Category: Learnerships 2025
Region: Western Cape (Remote-based opportunity)