Tenacity Call Centre Learnerships 2026

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Meta Description: Apply for Tenacity Customer Services Call Centre Learnerships 2026 in Cape Town. Get work experience and an NQF Level 4 qualification.

Tenacity Customer Services Call Centre Learnerships 2026

Tenacity is inviting unemployed South African youth to apply for the Tenacity Customer Services Call Centre Learnerships 2026. This exciting opportunity is based in the Northern Suburbs of Cape Town, Western Cape.

The programme will run for 13 months. During this period, learners will receive classroom training and practical workplace experience. As a result, successful applicants will gain valuable skills that can improve future job opportunities.

In addition, learners will study towards a nationally recognised qualification in Micro Finance NQF Level 4. Therefore, this programme is ideal for young people who want to start careers in customer service, administration, financial services, and contact centres.

If you are unemployed and looking for work experience, then this learnership could be the perfect opportunity for you.

Learnership Overview

Learnership Location

Cape Town

Learnership Duration

13 Months

Company

Tenacity

Qualification

Micro Finance NQF Level 4

About the Tenacity Customer Services Call Centre Learnerships 2026

The Tenacity Customer Services Call Centre Learnerships 2026 combine theory and practical training. Consequently, learners will gain real workplace exposure while completing their studies.

Successful candidates will work within the Customer Services team. At the same time, they will attend training sessions and complete assessments required for the qualification.

Furthermore, learners will develop important workplace skills that are needed in many industries. These include communication skills, customer service skills, administration skills, and problem-solving abilities.

Because customer service experience is highly valued, this learnership can help improve employability in the future.

Career Opportunities After the Learnership

This programme is suitable for individuals interested in building careers in:

Customer service
Contact centres
Financial services
Client support
Administration
Customer account management

Moreover, the experience gained during the programme can help learners apply for entry-level jobs across different industries.

What You Will Gain

Successful applicants will receive several benefits during the programme. For example, learners will gain:

Practical call centre experience
Classroom-based learning
A nationally recognised qualification
Customer service training
Technical workplace skills
Business administration experience
Exposure to customer account management
Communication and problem-solving skills

In addition, learners will gain confidence while working with customers in a professional environment.

Key Responsibilities

During the programme, learners will be expected to complete several duties. Therefore, applicants should be ready to work in a professional customer service environment.

Responsibilities include:

Attending all training sessions
Completing competency assessments
Submitting a Portfolio of Evidence
Assisting customers through inbound and outbound communication
Handling customer complaints professionally
Processing customer account administration accurately
Resolving customer issues according to company procedures
Following company policies and operational standards

Furthermore, learners must maintain professionalism while dealing with customers daily.

Minimum Requirements

To qualify for the Tenacity Customer Services Call Centre Learnerships 2026, applicants must meet the following requirements:

Have Grade 12 / Matric
Be between 18 and 30 years old
Be unemployed
Have little or no work experience
Not currently studying full-time or part-time
Not have participated in another learnership within the last 12 months
Be willing to work shifts and weekends

Advantageous Subjects

The following subjects will be an added advantage:

Mathematics
Mathematical Literacy

Skills and Competencies Required

Ideal candidates should have the following skills:

Strong communication skills
Good customer service skills
Problem-solving ability
Ability to work under pressure
Positive attitude
Good work ethic
Time management skills
Adaptability and flexibility
Confidence when working with people

Additionally, candidates who are eager to learn and grow professionally may benefit greatly from this programme.

Employment Equity

Tenacity will give preference to:

Employment Equity candidates
Persons living with disabilities

This is in line with the company’s transformation objectives. Therefore, qualifying candidates are encouraged to apply.

Why You Should Apply

The Tenacity Customer Services Call Centre Learnerships 2026 offer many benefits for unemployed youth. Firstly, learners will gain practical work experience. Secondly, they will receive a recognised qualification.

Moreover, this programme can help young people enter the call centre and financial services industries. Since many employers value workplace experience, completing this learnership may improve future employment opportunities.

This opportunity is especially suitable for candidates who want to start careers in customer support and contact centre operations.

How to Apply

Applicants who meet the requirements can apply online for the programme.

Apply Here

Apply Online

Applicants are encouraged to apply as early as possible. However, only shortlisted candidates will be contacted.

Important Notes

Before applying, candidates should remember the following:

Applicants must commit to the full 13-month programme
Training will be combined with practical workplace experience
Shift work and weekend work may be required
Early applications are encouraged
Only shortlisted candidates will receive feedback

Therefore, applicants should ensure that all information submitted is accurate and complete.

Frequently Asked Questions (FAQ)

1. Who can apply for the Tenacity Customer Services Call Centre Learnerships 2026?

Unemployed South African youth between the ages of 18 and 30 who have Matric can apply.

2. Where is the learnership located?

The programme is based in the Northern Suburbs of Cape Town.

3. How long is the learnership programme?

The programme runs for 13 months.

4. What qualification will learners receive?

Learners will complete a Micro Finance NQF Level 4 qualification.

5. Do applicants need work experience?

No. In fact, candidates with little or no work experience are encouraged to apply.

6. Will learners gain workplace experience?

Yes. Learners will receive practical call centre and customer service experience during the programme.

Conclusion

The Tenacity Customer Services Call Centre Learnerships 2026 provide an excellent opportunity for unemployed youth to gain work experience and improve their future careers.

Furthermore, learners will receive professional training and a recognised qualification while working in a real customer service environment. As a result, successful applicants can build valuable workplace skills that may open doors to future employment opportunities.

If you meet the requirements, then this may be the perfect chance to start your career journey.

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