Tech Mahindra For Unemployed Customer Service Representative Learnership Opportunity

Our core culture and vision are not driven by the machines that power the company. It’s driven by YOU!

Job Responsibility

• Efficient and effective response to customer inquiries through all available channels – Voice Process.
• Identify customer needs and ensure that they are taken into account when providing a customer-oriented service
• Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement.
• Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded.
• Demonstrates appropriate sense of urgency for customer responses

Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution

Requirements:

• Strong verbal communication skills.
• High problem-solving skills
• Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems
• Typing 25 WPM and 90% accuracy.
• Ability to present value-adding solutions to customers
• High emotional intelligence and soft skills with the ability to serve high-profile customers
• Achieve goals on time with excellent customer care
• Ability to learn, acquire knowledge and develop yourself
• Experience in a multi-system environment
• Matric pass
• Unemployed for at least 7 days
• Must reside in the western cape
• No Pervious BPO experience
• No Previous Learnerships engaged
• Must be able to communicate in English plus any one of these languages (Zulu, Sotho)

HOW TO APPLY

CLICK HERE TO VIEW AND APPLY ONLINE

Opportunity Closing Date

Friday, 22 September, 2023 – 12:00

Company Offering the Opportunity

Tech Mahindra

Article Category

Learnerships 2023

Opportunity available in

Western Cape