FlySafair Customer Service Agent Job – OR Tambo Airport
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⚠️ Disclaimer: This job listing is shared for informational purposes only and is not posted or endorsed by the official hiring organisation. For accurate and up-to-date information, please visit the official careers website of the company.
Apply for the FlySafair Customer Service Agent job at OR Tambo Airport in Johannesburg. Permanent aviation role.
FlySafair Customer Service Agent Job Opportunity – OR Tambo International Airport (Johannesburg)
Introduction
The FlySafair Customer Service Agent job offers a great opportunity for individuals who want to build a career in aviation. Currently, FlySafair is hiring a Customer Service Agent for its Passenger Services department at O. R. Tambo International Airport.
This permanent position allows candidates to work in a fast-paced airport environment. At the same time, employees gain valuable experience in airline operations and passenger services.
Moreover, the role focuses on assisting passengers throughout their travel journey. Therefore, the successful candidate will handle ticket sales, booking assistance, travel queries, and flight disruptions.
In addition, the Customer Service Agent works closely with the airport ground team and reports directly to the Duty Station Supervisor.
For individuals who enjoy helping people and solving problems, the FlySafair Customer Service Agent job can be a rewarding career path.
About FlySafair
FlySafair is one of South Africa’s most trusted airlines. Over the years, the airline has built a strong reputation for affordable flights, punctual schedules, and reliable service.
Furthermore, the airline operates both domestic and regional routes across South Africa. Because of this growth, FlySafair continues to expand its services and recruit talented professionals.
The airline operates under Safair Operations, a well-established aviation company with decades of experience in aircraft operations, maintenance, and logistics.
As a result, employees benefit from a professional working environment that focuses on safety, teamwork, and excellent passenger service.
Purpose of the Customer Service Agent Role
The main goal of the FlySafair Customer Service Agent job is to provide professional support to airline passengers at the airport.
First, the role involves assisting travelers with ticket purchases and bookings. In addition, the agent answers questions about flight schedules and airline policies.
Meanwhile, Customer Service Agents also assist passengers when flights are delayed or cancelled. During these situations, agents must provide clear information and alternative travel options.
Therefore, strong communication skills and patience are essential.
Furthermore, employees must stay calm and professional even during busy airport periods.
Job Details
Position: Customer Service Agent
Company: FlySafair
Department: Passenger Services
Job Type: Permanent
Location: O. R. Tambo International Airport
Closing Date: 16 March 2026
Key Responsibilities
The successful candidate will perform several important duties within the passenger services department.
1. Passenger Assistance
First of all, Customer Service Agents assist passengers with ticket purchases and bookings.
In addition, they help travelers make flight changes when necessary. At the same time, they explain airline rules and procedures clearly.
Furthermore, agents provide accurate information about flight schedules and travel requirements.
2. Handling Flight Disruptions
Sometimes flights are delayed or cancelled. Therefore, Customer Service Agents must assist passengers during these situations.
For example, agents explain the reason for the delay and provide updates. Meanwhile, they guide passengers on alternative travel options.
Clear communication is essential in these situations.
3. Customer Service Support
Another important responsibility involves handling customer complaints professionally.
First, agents listen carefully to passenger concerns. Then, they provide solutions whenever possible.
However, complex issues may need escalation. Therefore, agents must report these matters to the Duty Station Supervisor.
4. Confidential Information Handling
Customer Service Agents also manage sensitive passenger information.
As a result, they must protect customer data at all times.
In addition, professionalism and confidentiality are essential when handling passenger records.
Minimum Requirements
Candidates applying for the FlySafair Customer Service Agent job must meet the following requirements:
- Grade 12 / Matric certificate
- Airport or airline ticket sales experience
- Ability to work flexible shifts
- Availability for weekends and public holidays
- Computer literacy (Microsoft Word, Excel, Outlook)
- Excellent written and verbal English communication
- Strong understanding of customer service principles
- Conflict resolution skills
Furthermore, applicants must demonstrate professionalism and reliability in a busy airport environment.
Personal Attributes
Besides qualifications, FlySafair also looks for candidates with strong personal qualities.
For example, successful candidates should demonstrate:
- Professional and trustworthy behavior
- Strong time management skills
- Ability to remain calm under pressure
- Excellent telephone etiquette
- Patience and assertiveness
- Customer-focused attitude
- Reliable and responsible work ethic
These qualities help maintain high service standards in the aviation industry.
Working Environment
The position is based at O. R. Tambo International Airport, the busiest airport in South Africa.
Therefore, employees must adapt to a dynamic and fast-moving workplace.
For example, airline operations often require working early mornings, evenings, weekends, and public holidays.
In addition, airport staff must manage multiple tasks while maintaining professionalism.
Because of this, strong organizational and multitasking skills are essential.
Application Guidelines
Applicants should follow these important instructions before applying:
- Applications sent via email will not be accepted
- Preference may be given to candidates from under-represented designated groups
- If no feedback is received within two weeks after the closing date, consider the application unsuccessful
Interested candidates should submit their application through the official FlySafair recruitment platform.
Frequently Asked Questions (FAQ)
1. Where is the FlySafair Customer Service Agent job located?
The position is based at O. R. Tambo International Airport.
2. Is the job permanent or temporary?
The position is a permanent role within the Passenger Services department.
3. What qualifications are required?
Applicants must have Grade 12 (Matric) and airport or airline ticketing experience.
4. Do employees work shifts?
Yes. Employees must work flexible shifts including weekends and public holidays.
5. When is the application closing date?
The closing date for applications is 16 March 2026.
How to Apply
If you meet the requirements and enjoy helping people, then consider applying for the FlySafair Customer Service Agent job.
Working in the aviation industry provides valuable experience and career growth opportunities.
However, interested applicants should apply before the closing date.
Final Thoughts
The FlySafair Customer Service Agent job is an excellent opportunity for individuals with customer service and ticketing experience.
Moreover, working at O. R. Tambo International Airport provides exposure to real airline operations.
At the same time, employees develop valuable communication and problem-solving skills.
Therefore, candidates who enjoy assisting travelers and delivering professional service should strongly consider this opportunity.
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