Call Centre Agent
Call Centre Agent
Details
Closing Date
2023/02/16
Reference Number
PRE230209-9
Job Title
Call Centre Agent
Department
Bakery Sales
Site
359 – BRB Vereeniging
Job Type Classification
Permanent
Location – Country
South Africa
Location – Town / City
Vereeniging
Location – Province
Gauteng
Job Description
Processing of orders according to the information received from customers. Ensure pricing on captured orders are correct.
Ensure queries, complaints, concerns resolved or escalated as per procedure.
Ensure daily filing is done according to departmental requirements.
Ensure that all reports are completed and communicated.
Workflows completed as per system requirements.
Ensure that clients’ needs are met according to their expectations.
Computer literacy – Strong Computer skills – fast processing.
Qualification Requirements
Grade 12 (matric) certificate or equivalent
Experience Requirements
At least 1-year experience in FMCG sales environment.
At least 1-year experience in the field of sales administration, executions or call centres.
Previous Call Centre experience will be advantageous.
Key Outputs
Pressurized environment.
6-day position.
Required to work Saturdays and Public Holidays when required.
Ability to work in a team environment in order to achieve daily deadlines.
Business procedures, rules and processes
In house systems
Product and portfolio
Assertiveness
Communication skills (written and verbal)
Numerical ability
Problem solving
Innovation
Teamwork
Accountability
Sense of urgency & Respect
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