Current Vacancies at the National School of Government

The National School of Government (NSG) contributes to the construction of an effective, capable and professional public service through the provision of relevant, mandatory and non-mandatory training programs.

ADMINISTRATOR: LOGISTICS

REF NUMBER: NSG 16/2022

Requirements

Grade 12 or equivalent (NQF level 4) and National Diploma in Logistics, Supply Chain Management, Business Administration or equivalent qualification.
Administrative experience of 1 to 2 years.
Knowledge: General knowledge of the provision of administrative/logistic support services.
Knowledge of supply chain procedures and understanding of the public sector and a training environment will be advantageous.
General knowledge of customer relations.
Knowledge of organizational financial management systems and organizational training management systems. Organizational purchasing processes.
Knowledge of the training cycle.
Working knowledge of MS Office. Competencies/Abilities: High level of communication skills.
Strong organization/planning skills.
Strong logical thinking. Basic project management.
Strong interpersonal skills.
Skills to solve problems.
Precision. Computer literacy.
Personal Attributes: Systematic, autonomous and organized, precise, diligent, dynamic, independent, flexible, willing to learn, keep up with trends, possesses the ability to meet deadlines, honest, responsible with a strong work ethic and integrity .
A team player and the ability to maintain a high level of confidentiality.
CONTACT CENTER AGENT

REF N.: NSG 17/2022 (X2 POSTS)

Requirements

Grade 12 or equivalent (NQF level 4) and a three-year National Diploma in Contact Center Management, Customer Service/Frontline Service, Public Management or equivalent qualification.
Experience: 1-2 years of experience in a contact center environment.
Competencies/Skills: Good verbal and written communication skills.
Proficient in relevant computer applications.
Interpersonal skills.
Customer service experience.
Skills to solve problems.
Analysis of the problem.
Time management skills.
Ability to always work efficiently and effectively.
Knowledge: Good knowledge of customer relations and the contact center environment.
Understanding of the public sector.
Good knowledge and understanding of the NSG to serve the customer effectively and efficiently.
Computer literacy.
Reasonable experience in the field of contact center operations.
Relevant product knowledge.
Personal Attributes: Adaptability.
Team player.
Self driven. Attention to details.
Ability to deal with work stress and upset customers in a positive way.
Skills to solve problems.
Ability to establish a positive relationship with different types of customers over the phone
ADMINISTRATOR: LINK WITH THE CLIENT

REF NUMBER: NSG 18/2022

Requirements

Grade 12 or equivalent (NQF level 4) and a three-year National Diploma in Contact Center Management, Frontline/Customer Service, Public Management or equivalent qualification.
At least 1-2 years of customer service/communication experience.
Knowledge: General knowledge about the provision of administrative / logistical / secretarial services. Administrative knowledge.
Sufficient understanding of NSG offerings to liaise with clients in this regard.
Sufficient knowledge of the public sector.
Ability to record and report statistical information.
Competencies/Skills: Good organizational skills.
Good logistical and analytical thinker.
Excellent interpersonal skills.
Basic computer literacy in MS Office Suite, Outlook and Internet application.
Skills to solve problems.
The ability to work as part of a team.
Excellent verbal and basic written communication skills.
Excellent phone etiquette.
Personal attributes: Systematic and organized.
Accurate, attention to detail.
Independent and flexible. Will to learn.
Stay up to date with trends. Responsible.
Professional with a strong work ethic.
A team player. Autonomous and systematic innovator.
ADMINISTRATOR: TRAINING SUPPORT

REF NUMBER: NSG 19/2022

Requirements

Grade 12 or equivalent (NQF level 4).
Knowledge: understanding of the precepts of the Public Finance Management Act, SAQA, NQF, PAJA and human resource development trends.
Organizational financial management systems.
Organizational training management systems.
Organizational purchasing processes.
Office management.
Knowledge of the training cycle.
An understanding of the requirements of accredited training programs.
Working knowledge of MS Office.
Competencies/skills: Basic computer skills.
Problem solving skills as well as the ability to provide solutions to logistical problems.
Planning and organization skills, good communication skills.
Good customer relations and interpersonal skills.
Ability to advise students on course selection.
Personal Attributes: Accurate, attention to detail, dynamic and independent, flexible, willing to learn, ability to meet deadlines, honest with a strong work ethic, responsible and trustworthy.
Competencies/Skills: Basic computer skills.
Problem solving skills as well as the ability to provide solutions to logistical problems.
Planning and organization skills, good communication skills.
Good customer relations and interpersonal skills.
Ability to advise students on course selection.
Conflict management skills.
Apply basic understanding of government protocol.
INFORMATION PROCESSING OFFICER: RESULT AND IMPACTS

REF NUMBER: NSG 20/2022

Requirements

Grade 12 or equivalent (NQF level 4) with computer typing as a subject.
At least two years of relevant field experience plus MS Office Suite and Access experience will be an added advantage
Knowledge: Understanding of the MS Office suite.
Intermediate knowledge of MS Excel and Access.
Data Capture
Competencies/skills: Intermediate typing.
Ability to solve problems.
Basic interpersonal skills.
Computer literacy.
Planning and organization skills.
Skills to solve problems.
Analytical thinking skills.
Communication skills.
Personal Attributes: Ability to work in a team, Kindness and friendliness, Ability to work under stressful situations, Ability to communicate at all levels, Highly motivated, Reliable, Punctuality, Assertiveness, Hard worker, Ability to work independently, Creative, Attention to detail
HOW TO APPLY
CLICK HERE TO SEE THE FULL PDF OF THE VACANCY

APPLICATIONS: Postal: The Principal: National School of Government, Private Bag X759, Pretoria, 0001 or Email Recruitment.MMSSMS@thensg.gov.za

CLOSING DATE: August 26, 2022 at 4:00 p.m.

NOTE: Applications must consist of: A new fully completed and signed Z83 form with a full CV containing contactable references only.

Only shortlisted candidates will be required to present certified documents on or before the day of the interview.

The corresponding reference number must be quoted on the application form. Foreign qualifications must be accompanied by an assessment certificate from the South African Qualifications Authority (SAQA). Shortlisted candidates may be subject to a technical exercise for the position(s). All appointments are subject to staff suitability checks, such as security background checks, citizen checks, financial record checks and qualification checks. Applications that do not meet the aforementioned requirements, as well as applications received after the deadline, will not be considered. The selection process for the SMS position will be in line with the requirements of the Senior Management Service.

The successful candidate is expected to sign a performance agreement within three months of taking office and to disclose details of all registrable financial interests within one month.

The selection process will be in line with the NSG Recruitment and Selection Policy and other precepts.

The employment decision will be informed by the Department’s Employment Equity Plan to achieve its employment equity goals. The Department’s intent is to promote equity (race, gender, and disability) through the occupancy of this position.

The NSG reserves the right to not make an appointment and to use other contracting processes.

Correspondence will be limited to shortlisted candidates only. Successful completion of the Pre-Senior Management Entry Program (Nyukela) is required to be considered for this SMS position.

Registration for the course must be done on the NSG website at https://www.thensg.gov.za/trainingcourse/sms-pre-entry-programme Suitably qualified, dynamic, passionate and experienced individuals are invited to apply for the vacant permanent positions. Applicants are requested to visit the NSG website at www.thensg.gov.za or www.dpsa.gov.za for information on the requirements and duties of the position.

Opportunity Closing Date Friday, August 26, 2022 – 12:00
Company Offering the Opportunity National School of Government
Item Category Government Jobs
Opportunity available in
Gauteng