Clover Call Centre Learnership Programme 2025 – Applications Now Open

Are you a young, motivated individual looking to kickstart your career in customer service? Clover, a leading South African consumer goods company, is offering an exciting and valuable opportunity for unemployed youth to gain practical experience and formal training through its 2025 Call Centre Learnership Programme.

This learnership is designed to provide participants with hands-on work experience within Clover’s professional call centre environment, as well as access to structured learning that leads to a nationally recognised qualification. If you are eager to grow your skills, earn while you learn, and set the foundation for a successful career in customer service, this opportunity may be perfect for you.

About the Learnership

The Clover Call Centre Learnership Programme is a structured 12-month training initiative based at Clover’s modern call centre facility located in Constantia Park, Roodepoort, Gauteng. Participants will be exposed to both theoretical learning (classroom-based training) and practical application (on-the-job training), ensuring a balanced and immersive experience.

Upon successful completion of the programme, learners will receive a National Certificate at NQF Level 4, which is aligned with industry standards and recognised across South Africa. In addition to gaining a qualification, participants will receive a monthly stipend to support them during the programme.

Programme Details:

• Location: Constantia Park, Roodepoort, Gauteng
• Duration: 12 months
• Qualification: National Certificate in Contact Centre Support (NQF Level 4)
• Field: Customer Service / Call Centre
• Stipend: Yes – Paid monthly during the learnership period

Minimum Requirements:

Applicants must meet the following criteria to be considered for the programme:

• Must be a South African citizen
• Must have completed Grade 12 (Matric) between the years 2020 and 2024
• Minimum pass of 55% in English and Mathematics or Mathematical Literacy
• Computer literacy is essential (advanced proficiency will be an added advantage)
• Must be currently unemployed
• Must not have participated in any other learnership programme previously
• Preference will be given to applicants residing in the West Rand or surrounding areas
• Applications from persons living with disabilities are strongly encouraged

Desired Skills and Personal Attributes:

• Excellent verbal and written communication skills
• Strong interpersonal and customer service orientation
• Ability to work effectively both independently and within a team
• Strong attention to detail and a high degree of accuracy
• Capable of solving problems logically and efficiently
• Demonstrates integrity, professionalism, and a willingness to learn
• Numeracy skills and the ability to apply basic mathematical principles

Key Responsibilities During the Learnership:

Participants will be trained and expected to:

• Provide professional and courteous customer service through inbound and outbound call interactions
• Accurately capture and process customer orders, ensuring timely confirmation
• Address and resolve customer queries and complaints in collaboration with internal departments
• Communicate account updates, special product offerings, and order-related issues to customers
• Promote Clover products and services during relevant customer interactions
• Participate actively in team meetings and call centre initiatives
• Maintain Clover’s customer service standards and adhere to operational procedures

Why Apply?

This learnership is a unique chance to gain a combination of industry knowledge, hands-on experience, and a nationally recognised qualification. Clover is a well-established and respected brand in South Africa, and participating in this programme could open doors to future employment opportunities within the company or the wider customer service industry.

By joining the Clover Call Centre Learnership, you will gain not only essential job-readiness skills but also the confidence to pursue further career development in a competitive job market.

Application Process:

Interested applicants must submit their applications through Clover’s official platform. Ensure that you meet all the eligibility criteria before applying.

Closing Date for Applications: Tuesday, 29 July 2025 at 12:00 PM

Don’t miss out on this opportunity to learn, earn, and grow with one of South Africa’s leading consumer brands.

How to Apply:
To submit your application and learn more about the Clover Call Centre Learnership Programme, please [CLICK HERE TO APPLY].