Business Administration Services Learnership Opportunity (TRACKER)

Overview of the Opportunity

Are you a driven, young individual eager to develop professional skills in business administration and customer engagement within a fast-paced and dynamic environment? We are offering a structured 12-month Learnership Programme tailored to individuals who are passionate about building a career in the administrative and customer service sectors.

This comprehensive programme provides a unique combination of theoretical training and hands-on experience. It is aligned with the Further Education and Training Certificate in Business Administration Services (SAQA ID 61595), enabling learners to gain a nationally recognised qualification while actively contributing to real-world business operations.

Successful candidates will be placed in one of the following departments based on aptitude and business needs:

• Customer Engagement
• Acquisitions & Scheduling

This is an excellent opportunity for individuals who are eager to learn, grow, and contribute meaningfully in a professional business environment.

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Key Responsibilities

During the course of the learnership, participants will engage in a variety of activities designed to build both administrative and client service competencies. Key duties may include, but are not limited to:

• Performing routine administrative functions such as data capturing, record management, filing, and other clerical tasks.
• Attending compulsory theoretical training sessions, typically one day per week, as part of the structured learning curriculum.
• Assisting in the preparation of business documents, including internal reports, spreadsheets, and presentations.
• Managing and responding to client and stakeholder communications via email, telephone, and face-to-face interactions.
• Delivering professional customer service by handling inbound calls, resolving queries, and ensuring customer satisfaction according to Standard Operating Procedures (SOPs).
• Contributing to departmental performance by maintaining target abandonment rates and service level standards.
• Updating and maintaining client records accurately during real-time interactions.
• Following up on unresolved or outstanding customer queries to ensure prompt resolution.
• Participating in the internal post-call service rating process to improve customer experience metrics.
• Assisting clients with basic financial or legal inquiries through effective use of internal systems.
• Supporting the retention of customers through high-quality service and effective problem resolution.
• Conducting post-installation testing and initial technical support for Tracker units.
• Adhering to assigned work schedules and telephony protocols.
• Managing electronic communications in line with service level agreements and company standards.
• Completing any additional tasks assigned by supervisors to maintain exceptional service delivery.

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Minimum Entry Requirements

To be considered for this learnership opportunity, applicants must meet the following criteria:

• Must be a South African citizen in possession of a valid South African Identity Document.
• Must be between the ages of 18 and 35.
• Must have a Grade 12/Matric certificate with the following minimum results:
  • Level 4 / D symbol in English
  • Level 3 / E symbol in Mathematics or Mathematical Literacy
• Must currently be unemployed and not enrolled in any other formal education or training.
• Must possess basic computer skills with working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Must have good communication skills, both verbal and written.
• Should be able to operate within a structured, fast-paced, and target-driven environment.
• Must demonstrate a willingness to learn, a proactive attitude, and a strong sense of responsibility.
• A natural inclination toward providing excellent customer service is essential.
• Ability to remain composed and effective in a constantly evolving and high-pressure workplace.
• Must be able to multi-task and show resilience in demanding situations.
• Strong attention to detail and well-developed interpersonal skills are essential.

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Application Process

Interested candidates who meet the above requirements are invited to apply by submitting the following documentation:

• A comprehensive and up-to-date CV
• A certified copy of your South African Identity Document
• A certified copy of your Matric certificate
• Copies of any other relevant qualifications or certificates (if applicable)

Applications that do not include all the required documents will not be considered.

Preference will be given to individuals from designated groups, in accordance with Tracker’s Employment Equity policies. Candidates living with disabilities are strongly encouraged to apply.

Please note: If you have not received any feedback within four weeks after the closing date, kindly consider your application unsuccessful.

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Programme Duration and Remuneration

The duration of the Learnership is 12 months, during which learners will receive a monthly stipend to cover basic expenses. Please note that this stipend is not a full salary but is intended to support learners during their training and development.

There are no additional benefits associated with this programme.

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Why Apply?

This Learnership offers a valuable opportunity to:

• Gain nationally recognised certification in Business Administration
• Acquire practical work experience in a leading technology and services company
• Improve your employment prospects through structured learning and real-world exposure
• Work in a supportive and inclusive environment that encourages development and personal growth

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Seize the opportunity to develop your career in business administration and customer service. Apply today and take the first step toward a more promising future.

Reference Number: track_001443
Application Deadline: 19 August 2025
Location: Randburg, Gauteng
Contract Type: 12-Month Learnership (Apprenticeship)
Remuneration: Market-Related (Stipend Provided)
Employment Equity Position: Yes
Industry: IT & Internet
Job Category: Call Centre and Telesales

Closing date for applications: 19 August 2025
We look forward to receiving your application.

CLICK HERE TO APPLY