Momentum: Contact Center Learnership Program 2021/2022

Momentum Invites Unemployed Enrollees to Apply for the 2021/2022 Contact Center Learnership Program

Work description:

We have an exciting 12-month contact center learning program available at Momentum Metropolitan Holdings, beginning February 1, 2022.

What is the role of a Contact Center agent in the business?
A contact center agent ensures that our clients receive the best possible experience by approaching their inquiries with enthusiasm and responsibility.

Responsibilities:

Attend face-to-face activities and on-the-job training practices, as well as perform functions in accordance with the Learnership as required by Momentum Metropolitan.
Acquire knowledge of the company’s products, policies and procedures to be successful in on-the-job training activities.

Compile a folder of evidence to send to the SETA.
Comprehensive logbooks for work-based learning.
Complete formative and summative assessments and achieve the required level.
Demonstrate skills in the use of company systems and understanding of operational processes.
Behaving like an employee of Momentum Metropolitan and showing the values ​​of MMH.
Demonstrate commitment to work within the medical scheme industry.
Requirements:

Full 12th grade certificate (Matric).
Pass in math or math literacy with a minimum of 40%.
Approved English and another language of SA with a minimum of 40%.
Computer literacy is an added bonus.
Unemployed and can commit 12 months in the program.
People with disabilities are encouraged to apply.
Competencies:

IN CASE YOU MISSED THIS:

Please note that applications for EDUCATION & GENERAL SCHOOL ASSISTANTS ARE NOW OPEN!!

Attention to details.
Ability to work under pressure while focusing on the customer at all times.
Good communication skills with the ability to access and use information.
Ability to think quickly and solve problems.
Collaboration and inclusion.
Self-management and results-oriented.
Successful candidates must:

Be South African citizens between the ages of 18 and 35.
It will be available from February 1, 2022 to January 31, 2023.
Being able to travel to the workplace on your own.
You must not be currently studying.
Not having completed the same learning previously.
How to apply?

Closing date: October 4, 2021
Job Type: Full Time
Location: Sandton, South Africa

Click here to apply online for the Momentum: 2021/2022 Contact Center Learning Program