Gemalto Customer Services Learnership

Gemalto offers a customer service apprenticeship program and is now accepting applications. Gemalto is an international digital security company that offers software applications, secure personal devices such as smart cards and tokens, and managed services.

Gemalto is now accepting applicants for their customer service training. Customer service will be based out of your Johannesburg office.

The student will receive a 12-month apprenticeship program in Project Management. The student will report to the Customer Service Manager for their daily tasks and the learning program facilitator.

Requirements
Corresponding National Diploma / Bachelor of Business Management
Empathy (good listener)
Sensitive to customer satisfaction
Assertiveness
Positive and self motivated
Results oriented
Good organizational skills
Rigor
Own initiative
Stress resistant
Team player
Good at interpersonal and intercultural communication.
Languages: English and others, depending on the area covered
This is a safe environment and applicants must have a criminal record and credit worthiness.

Main activities / tasks
To support the customer service team
General assistance and ad-hoc tasks in the department that include, but are not limited to:
Processing order
Order archiving
Audit preparations
Follow-up with internal stakeholders, i.e. logistics, sales and technical, etc.
Issue DHL shipping
Prepare customer reports when needed
Prepare PFI
Tracking bank customer stationery orders with vendor
Project assistant
General Customer Service Assistant when needed
How to apply
Send your CV, ID and Business Management degree to recruit@gemalto.com with the reference: Learnership in customer service.

Opportunity closing date
Friday, August 27, 2021-12: 00