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Contact center learning

ABInBev Contact Center Learning Program (SAB) NQF 4 2021
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August 15, 2021

We currently have a great opportunity available in Gauteng for a contact center operations NQF 4 apprenticeship located at The South African Breweries (SAB) based in Sandton.

A Learnership is a structured learning program to acquire practical knowledge and skills in the workplace leading to a qualification, recorded in the National Qualifications Framework.

The duration of a scholarship / internship is twelve months from September 1, 2021 to August 31, 2022.

Training and Recruitment by Altron People Solutions

Work experience Role

To fulfill the promise of building our own pipeline, we have the following program at SAB to help lead our young South Africans to a prosperous future:

The key purpose of this learning is to provide students with on-the-job skills and theoretical knowledge to operate optimally in a contact center environment.

Skills and experience
To be considered for this learning opportunity, we require that you meet the following requirements:

Registration certificate (required)
Customer-centric attitude
Ability to reason and solve problems.
Build and maintain a professional working relationship with all clients (including internal clients) at all times.
Show empathy and understanding of the customer
Organization and planning skills
Ability to operate under pressure
Self-motivator and entrepreneur
Capacity for teamwork
Availability to work during weekends and shifts.
Persuasion and sales ability.
Strong achievement orientation.
Punctual and good time.
Self-management practices understood and applied.
Good typing skills, data capture ability
Management skills.
Computer Literacy (MS Office)
SAP CRM experience (advantageous)
Fluent in English and another language.
Stipend Amount: R4500 per month with completion bonus

Application closing date: August 15, 2021

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